Privacy Policy

Protecting your private information is important to Bright Side Processing LLC (“Bright Side Processing,” “we,” “us,” or “our”). This Privacy Policy describes how we collect, use, disclose, and safeguard information submitted through our website, online forms, communications, and services.

By using our website or submitting information to Bright Side Processing, you acknowledge the practices described in this Privacy Policy.

COLLECTION OF YOUR PERSONAL INFORMATION

In order to respond to inquiries and provide requested services, Bright Side Processing may collect personal information that you voluntarily provide, including:

• First and last name
• Mailing address
• Email address
• Telephone number
• Employment information
• Information relating to your student loans
• Information relevant to determining or processing documentation for services you request
• Other information you voluntarily provide to us

We may also collect certain technical or usage information when you visit our website, such as browser type, device information, IP address, pages visited, and other website activity, depending on the technologies and service providers used by our website.

We do not require you to provide personal information simply to browse our website. However, certain information may be required when you request information, submit a form, communicate with us, or use our services.

COOKIES AND TRACKING TECHNOLOGIES

Bright Side Processing and its service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, and improve site functionality.

Where available, you may manage your cookie preferences through the controls provided on our website or through your browser settings.

USE OF YOUR PERSONAL INFORMATION

Bright Side Processing may use your personal information to:

• Respond to your inquiries
• Provide and administer services you request
• Communicate with you regarding your account, inquiry, or requested services
• Prepare and process documentation associated with the services you request
• Provide customer support
• Improve our website, communications, and services
• Maintain records relating to our business relationship with you
• Comply with applicable legal and regulatory requirements
• Protect against fraud, unauthorized activity, or misuse of our website or services

Where permitted by law and consistent with your communication preferences, we may also use your contact information to provide information about services that may be relevant to you.

SHARING INFORMATION WITH THIRD PARTIES

Bright Side Processing does not sell or rent customer lists.

We may disclose personal information to service providers or other trusted parties that assist us with functions such as website hosting, communications, customer support, document processing, data storage, analytics, payment processing, or other services necessary to operate our business.

These providers are permitted to use personal information only as necessary to perform services on our behalf and are expected to safeguard the information they receive.

We may also disclose information when reasonably necessary to comply with applicable law, regulation, legal process, or governmental request; protect the rights or property of Bright Side Processing; investigate suspected fraud or unlawful activity; or protect the safety of our customers, personnel, or the public.

CALIFORNIA PRIVACY RIGHTS

California residents may have certain rights regarding their personal information under applicable California privacy laws.

Depending on the circumstances and subject to applicable exceptions, these rights may include the right to:

• Request information regarding personal information we have collected
• Request access to personal information
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request information concerning certain disclosures of personal information
• Opt out of certain uses or disclosures where required by applicable law
• Exercise applicable privacy rights without unlawful discrimination

We may need to verify your identity before processing certain privacy requests.

Subject to applicable law and certain exceptions, you may request that Bright Side Processing delete personal information we have collected from you.

We may retain information where reasonably necessary to:

• Complete a transaction or provide services you requested
• Maintain records relating to an ongoing business relationship
• Detect or prevent fraud, security incidents, or unlawful activity
• Identify and repair technical errors
• Comply with legal, regulatory, accounting, or recordkeeping obligations
• Establish, exercise, or defend legal claims
• Perform other lawful internal uses consistent with the context in which the information was provided

Where applicable, we may also direct service providers to delete information maintained on our behalf.

To submit a privacy-related request, contact:

Email: info@brightsideprocessing.com
Phone: (855) 218-0011

SMS AND TELEPHONE COMMUNICATIONS

If you provide your telephone number and consent to receive communications from Bright Side Processing, we may contact you by telephone, SMS, or MMS regarding your inquiry or requested services.

Message and data rates may apply, and message frequency may vary.

You may opt out of SMS communications at any time by replying STOP to a text message you receive from us. You may reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing goods or services where prohibited by applicable law.

EMAIL COMMUNICATIONS

Bright Side Processing may contact you by email regarding inquiries, requested services, account information, confirmations, notices, updates, and other communications related to your relationship with us.

Where permitted, we may also send marketing or promotional communications.

You may request to stop receiving marketing emails by following any unsubscribe instructions included in the message or by contacting us at:

info@brightsideprocessing.com

Transactional or service-related communications may still be sent when necessary to administer services you have requested.

AGE ELIGIBILITY

Bright Side Processing’s website and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from individuals under 18 through this website.

DATA RETENTION

Bright Side Processing retains personal information for as long as reasonably necessary to provide requested services, maintain appropriate business records, comply with applicable legal, regulatory, accounting, or recordkeeping obligations, resolve disputes, protect against fraud or misuse, and establish, exercise, or defend legal claims.

DATA SECURITY AND STORAGE

Bright Side Processing uses reasonable administrative, technical, and organizational measures intended to safeguard personal information.

Information may be stored or processed using third-party hosting, communications, software, data-storage, or other service providers that support our operations.

No method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

Bright Side Processing is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of any third-party websites they use.

CHANGES TO THIS PRIVACY POLICY

Bright Side Processing may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable requirements.

Any updated Privacy Policy will be posted on this website with a revised effective date. Your continued use of the website after an updated Privacy Policy is posted constitutes acknowledgment of the revised policy to the extent permitted by applicable law.

Effective Date: September 9, 2026